Introduction & Foundations (FAQ:1)

Sample Exam Questions
Question 1
Siebel eConfigurator, ePricer, and eAdvisor are collectively known as what?
A. Siebel MidMarket Edition
B. Interactive Selling Suite
C. Siebel Employee Applications
D. Siebel Sales
The correct answer is B.
Interactive Selling Suite is a collection of Siebel eBusiness Applications. eConfigurator,
ePricer, eSales, eAdvisor, and eAuction are all components of the Siebel Interactive Selling
Suite (ISS).
References:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”
Siebel 7 Bookshelf, “Siebel Interactive Suite Upgrade Guide”

Question 2
Which entity represents a person external to your company?
A. Customer
B. Party
C. Contact
D. Person
The correct answer is C.
A Contact is a person with whom you do business, and is external to your company.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 3
Which entities always belong to a team? Choose three.
A. Activity
B. Opportunity
C. Contact
D. Account
E. Service Request
The correct answer is B, C & D.
Activities and Service Requests are assigned to specific employees. Opportunities,
Contacts, and Accounts are assigned to teams.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 4
Which type of product is an internal application used by employees and partners?
A. Employee Application
B. Partner Application
C. Customer Application
D. Employee Partner Application
The correct answer is A.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 5
An Employee Application has the following characteristics? Choose two.
A. Used by employees only
B. Used by employees and partners
C. Internal application
D. Used by employees and customers
The correct answer is B & C.
Employee applications, such as Siebel Sales, Siebel Call Center, and eFinance are internal
applications used by employees and partners.
Reference:
Siebel 7 Essentials, “Introducing Siebel eBusiness Applications”

Question 6
Marcel found out the area code of his contact, Céline, has changed from 912 to 440. Which
of the following is the easiest way for him to change Céline’s area code?
A. Find Céline’s record in the My Contacts View, delete it, and create a new record
B. Find Céline’s record in the My Contacts View, go to the detail applet, change the
area code
C. Find Céline’s record in the All Contacts Across Organizations View, delete her
phone number from a primary list, and input the new one
D. Find Céline’s record in the My Contacts View, delete her phone number from a
primary list, and then input the new number
The correct answer is B.
To modify and save data, select the record field in the list or form and change it. The change
is saved when you click off of the record.
Reference:
Siebel 7 Essentials, “Using the Siebel Client”

Question 7
Which of the following objects is used to retrieve data from the database?
A. View
B. Business Object
C. Business Component
D. Database table
The correct answer is C.
Business Components are collections of data pulled from the database that reflect the user’s
business. A view is a collection of related lists and forms representing a business area. A
Business Object organizes business components in relationship to each other so related
data can be displayed in a view. A database table stores data in the database.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”

Question 8
How many Business Components can a single list or form Applet reference?
A. Two (if using a toggle)
B. One
C. Unlimited
D. Eight
The correct answer is B.
Each Applet is based on a single Business Component.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 9
Complete this statement: A business object contains information about the _________
between business components.
A. Differences
B. Similarities
C. Shared properties
D. Relationships
The correct answer is D.
A business object contains information about the relationships between business
components. Business objects represent a collection of business components and the
relationship between them.
Reference:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”

Question 10
Which of the following statements is true?
A. Form applet data comes from only one table
B. Form applet data may come from many tables and columns
C. Form applet data may come from many columns in a single table
D. Form applet data comes from only one column in a table
The correct answer is B.
Data presented in a form applet may come from multiple tables and columns as an applet is
based on a single business component, which is a collection of data from tables and
columns.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 11
Complete the following statement. A set of related applets may be displayed in a
__________.
A. Business object
B. View
C. Screen
D. Business component
The correct answer is B.
A view is a collection of related lists and forms representing a functional business area.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”

Question 12
Which applet type may simultaneously display more than one record?
A. List
B. Form
C. Child
D. Detail
The correct answer is A.
A list is able to display multiple records. A form shows detail of a single record.
References:
Siebel 7 Essentials, “Organizing Data Behind the User Interface”
Siebel 7 Bookshelf, “Siebel Tools Reference, Volume 1 of 2”